A large number of PlayStation players have received an unexpected message stating that their account has been permanently suspended. This is clearly an issue for those who have a significant amount of digital games linked to their account, as a suspension implies losing all rights to those legitimately purchased games. One of the problems with relying solely on digital content is the risk of losing access to it.
“This account is permanently suspended from PlayStation Network due to violations of the Terms of Service and User Agreement of PlayStation Network.” This is an example of the message that players may receive on their console.
A Reddit user reported receiving a similar message, prompting dozens of people on PlayStation’s social networks to complain about the same warning. A day later, there are now thousands of players stating that they are experiencing the same issue, leading to the conclusion that it is not an isolated problem.
PlayStation has remained silent while the suspended accounts issue has begun to rectify itself. Throughout the day, some players have noted that access to their accounts has been restored. However, the situation has already highlighted the disadvantages of being tied to digital content, including the question of whether it should be illegal to suspend a PlayStation account and subsequently lose access to all digital assets purchased for that account.
In addition to the suspended accounts, PlayStation players are also set to lose access to hundreds of purchased Discovery channel programs, with the content no longer playable from December 31st. This reiterates that with PlayStation, digital purchases do not belong to the user. It is reasonable to expect legal action related to this issue unless Sony decides to refund the affected players.
“Due to our content licensing agreements with content providers, you will no longer be able to view any Discovery content you have previously purchased, and the content will be removed from your video library.”
PlayStation users have voiced their complaints about their accounts being permanently suspended, exposing the whimsical nature of these decisions and the limited recourse available for affected customers.